Refund policy

Returns and Refunds

All sales are final. Due to the perishable and consumable nature of our products, DeathHydra does not accept returns, refunds, or exchanges under any circumstances, including but not limited to dissatisfaction with taste, texture, personal expectations, or any other subjective criteria. This policy applies to all purchases made through this website or any authorized sales channels.

Damaged or Defective Products

In the unlikely event your order arrives damaged or defective, you must notify us in writing within 7 calendar days of the delivery date by contacting us at grimnotes [at] deathhydra [dot] com. Your request must include your order number and clear photographic evidence of the issue.
At DeathHydra’s sole and absolute discretion, we may offer a replacement of the same product. No monetary refunds will be issued. Failure to notify us within the specified 7-day window will result in forfeiture of any potential remedy.

No Warranty

DeathHydra products are provided strictly "as is", without any warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We make no guarantees regarding the suitability, shelf-life, taste, or any other attributes of our products.

Limitation of Liability

To the fullest extent permitted by applicable law, DeathHydra, its affiliates, officers, directors, employees, agents, and suppliers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, goodwill, data, or other intangible losses arising out of or related to the use of our products or this policy. In no event shall DeathHydra’s aggregate liability exceed the amount you paid for the products in question.

Governing Law

This Return and Refund Policy, as well as any disputes arising out of or related to your use of DeathHydra products, shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.